Privacy Policy

Last updated: September 22, 2026

1. General Terms

Data Collection Betmica Casino collects personal and technical data necessary to provide gaming and sportsbook services, manage accounts and meet legal obligations. We gather identity details such as full name, date of birth and national ID or passport numbers for verification purposes. Contact data includes email, postal address and telephone numbers so we can confirm identity, deliver account notices and resolve enquiries. Financial information such as bank account and card numbers, transaction history, deposit and withdrawal records, and cryptocurrency wallet identifiers are collected to process payments securely and to meet anti-money-laundering obligations. We also collect gameplay and behavioural data to maintain fair play and personalised service. This includes game history, bet stakes, win/loss records, session duration, device identifiers, IP addresses and location (where required by regulation). These data points help us detect irregular patterns, offer VIP services to high rollers and manage account limits. For VIP players and members of our tiered welcome package and VIP programme, additional notes may be kept about preferences, loyalty status and communications with dedicated account managers. Technical and tracking data is gathered via cookies and similar technologies to maintain platform performance, support security checks and enable analytics. This includes browser type, operating system, screen resolution, time stamps and referral information. We also receive data from third parties such as identity verification providers, payment processors and fraud detection services. All data collected is limited to what is relevant and proportionate for the stated purposes, including meeting legal, regulatory and contractual obligations. Special category data is not routinely collected. If any sensitive information is provided inadvertently, we will limit processing, secure the data and seek to delete it unless retention is required by law. Minors are strictly excluded from account creation; we request documentary proof of age when necessary and will promptly close accounts if underage activity is identified.

2. Eligibility

Data Usage and Sharing Purpose-driven processing guides every use of your data. Betmica Casino processes personal information to create and manage accounts, verify identity, process deposits and withdrawals, calculate and pay winnings, provide customer support and administer promotions such as the tiered welcome package across four deposits and VIP rewards. Financial transactions are processed to secure payments, comply with anti-money-laundering rules and perform fraud prevention. Legal bases for processing under GDPR include contract performance when we manage your account, compliance with legal obligations such as KYC and AML checks, legitimate interests for fraud detection and platform security, and consent where required for marketing communications. We minimise data usage and never process beyond what’s necessary for these bases. We share data selectively with robust protections in place. Payment processors, card networks, e-wallet providers and banks receive financial information to execute transactions and process withdrawals subject to strict data processing agreements. We share identity and verification data with third-party KYC/identity-check vendors and with regulators or law enforcement if legally required. Fraud detection partners and analytics providers receive de-identified or pseudonymised data to improve security and platform performance. Sharing also supports business continuity and product delivery. Service providers that host infrastructure, supply game content from approved providers such as Evolution, NetEnt, Pragmatic Play and Big Time Gaming, or support our sportsbook receive only the data needed to operate their services. If corporate changes occur such as a sale or restructuring, user data may be transferred, subject to contractual safeguards and notice to affected players. We do not sell personal data for marketing purposes.

3. Account Security

Your Rights and Security Betmica Casino recognises privacy rights and maintains accessible processes to exercise them. Under GDPR-style rights you can request access to personal data we hold, seek rectification of inaccurate information, request restriction of processing or deletion where lawful, and obtain a portable copy of your data in a structured, commonly used format. You can object to direct marketing and, in specific cases where automated profiling affects you, request human review. Requests are handled promptly and we typically respond within one month, extending where permitted by law for complex cases. Security is central to our operations. We use industry-standard encryption for data in transit and at rest, multi-factor authentication for account access, strict internal access controls and routine security audits. Financial transactions are processed via vetted payment partners and subject to PCI-compliant handling where card data is involved. For VIP players and high rollers we apply enhanced scrutiny, bespoke account limits and dedicated account managers who handle sensitive communications through secure channels. Retention follows legal and business needs. We retain transactional and verification records to satisfy anti-money-laundering rules and regulatory obligations, typically for a multi-year period, and maintain anonymised records for analytics. When you close an account we suspend activity, retain required records and remove non-essential personal data when retention periods expire. In the unlikely event of a personal data breach that risks your rights and freedoms, we will notify you and relevant authorities without undue delay and describe mitigation steps taken. To exercise rights, request deletion, or raise a data-protection concern, you can contact our privacy team using the secure channels provided in your account centre. We also provide an escalation process for unresolved complaints and will cooperate with supervisory authorities when required.

4. Responsible Gaming

5. Bonus Terms